All references to THE FARMHOUSE CARUS GARDENS, we, us and our in these terms and conditions are deemed to refer to THE FARMHOUSE CARUS GARDENS. Please contact us should you require any further information. All references to you are deemed to be references to any customer, user and or visitor of any of our establishments or digital expressions.
1. PAYMENT AND CANCELLATION POLICY
1.1. Payment of the booking is due upon reservation.
You shall also pay, upon departure, for all foods, beverages and other services requested by you, your employees, guests, customers, clients or invitees during your stay, except in so far as you have instructed us in writing to obtain a settlement from persons requesting such food, beverage or other services.
1.2. PLEASE NOTE: All bookings require full pre-payment. During peak season full pre-payment would be non-refundable in the event of cancellation. Peak season months are February, March, May, June, August, September, October, November and December.
1.3. If you cancel your booking with us in its entirety and it does not fall within Peak Season Months, we will levy the following cancellation charges:
1.3.1. Cancellation 12-6 weeks before the accommodation date: 25% of the total booking value.
1.3.2. Cancellation 6-4 weeks before the accommodation date: 50% of the total booking value
1.3.3. Cancellation 4-2 weeks before the accommodation date: 75% of the total booking value.
1.3.4. Cancellation less than 2 weeks before the accommodation date: 100 % of the total booking value.
1.4. If you cancel your booking with us in part and it does not fall within Peak Season Months, for example by reducing the number of rooms, the number of guests attending, we will levy the following cancellation charges:
1.4.1. Cancellation 12-6 weeks before the accommodation date: 25% of the cost of a room or per guest.
1.4.2. Cancellation 6-4 weeks before the accommodation date: 50% of the cost per room or guest.
1.4.3. Cancellation 4-2 weeks before the accommodation date: 75% of the cost per room or guest.
1.4.4. Cancellation less than 2 weeks before the accommodation date: 100% of the cost per room or guest.
1.5. All prices are inclusive of service and exclude VAT. However should VAT registration and/or the rate of VAT change between the time of booking and your accommodation, we reserve the right to adjust the prices in line with such change.
2.1. All rates quoted are on room and breakfast only per night basis unless otherwise indicated.
2.2. All bookings are subject to availability.
2.3. Rooms will be kept until 18:00 on day of arrival unless otherwise assured or guaranteed.
2.4. Full pre-payment of accommodation amount required to secure your booking.
2.5. Any pricing which includes a component of third party charges i.e. Tourism Levy may be changed without notice should this component fee be increased.
2.6. The guesthouse reserves the right to discontinue any promotion at their discretion.
2.7. Please note that the credit card used to make payment needs to be presented upon check-in.
2.8. In respect of confirmed accommodation, check-in time is 15.00 hours and check out time 11.00 hours. Failure to comply with these times without our consent may result in you incurring additional charges.
2.9. We reserve the right to change accommodation offered for your accommodation but will use our reasonable endeavours to provide the accommodation selected and to give you as much notice as reasonably possible of any proposed variation to the accommodation arrangements.
2.10. IMPORTANT NOTICE – PLEASE TAKE NOTE: If you do not receive a confirmation voucher with the booking details of your reservation please contact the property immediately.
3. CODE OF CONDUCT
3.1. You agree to arrive and depart at the times agreed with us. Should you overrun the departure time with or without an agreement, you will reimburse us for any expenses incurred as a result of the overrun, including, but not limited to, additional wage costs for staff allocated.
3.2. The guesthouse and the events which take place within it are subject to many statutory controls, in particular, but without limitation, those relating to food and health and hygiene, fire protection, liquor licensing, and entertainment. You, your employees, guests, customers, clients, and invitees must comply with reasonable requests, directions and instructions of guesthouse personnel concerning any such matters.
3.3. If, with your stay, you wish to have, provide or install:
3.3.1. any outside food or beverage; or any outside equipment (including without limitation, electrical equipment and displays), you must discuss this with us no less than 2 weeks before your arrival. We reserve the right to refuse permission for any of the items specified above and in any event it is our policy to charge corkage on our client’s wines at our current published rates (ZAR75/ bottle) and not to permit the introduction or provision of your spirits and beers.
3.4. Notwithstanding any permission which may be given by us under the above paragraph we reserve the right, at the time of your stay, not to admit outside entertainment or services to the premises, not to permit outside food or beverages to be brought to the premises and not to have outside equipment installed on the premises if, in our reasonable opinion to do so would risk:
3.4.1. causing danger to the health and safety of guesthouse guests and/or employees;
3.4.2. offending guesthouse guests and/or employees; or
3.4.3. committing an offence or breaching any legislation applicable to the guesthouse.
4. LIABILITY AND FORCE MAJEURE
4.1. Please be aware that, in line with the National Liquor Act (Act 59 of 2003), we are unable to allow any of your guests who are under the age of 21, to consume any alcohol. We reserve the right to remove any alcohol from guests who are unable to prove that they are over 21, regardless of how they obtained the alcohol in the first instance.
4.2. We accept no liability for loss of or damage to, property brought onto the guesthouse premises and which is owned by or in the custody of you, your employees, guests, customers, clients, or invitees.
4.3. You shall be responsible for any damage caused by you, your employees, guests, customer, clients or invitees to the guesthouse premises, furnishing, utensils or equipment during your accommodation or as a result of your accommodation, and shall indemnify us against the cost of repair or replacement thereof.
4.4. Notwithstanding any permission which may be given by us under paragraph 5, we accept no liability for loss, damage, or breakout of disease caused to you, your employees, guests, customers, clients or invitees as a result of your provision of any of the items referred to in paragraph 4.4.1 to 4.4.3.
4.5. We accept no liability for any breach of these terms and conditions caused by events beyond our control, which shall include, but not to be limited to, industrial action (whether on the part of our employees or otherwise), accidents, fire, riot, civil commotion and war. If any such event should occur, we shall use our reasonable endeavours to make suitable alternative arrangements, failing which we shall terminate the contract and refund your deposit.
4.6. We are unable to guarantee exclusive use of the guesthouse for any event and reserve the right to take additional bookings in our function rooms and restaurants at any time.
5.1. If this contract is signed by an agent for the client then the agent thereby asserts that he has the full authority of the client to make this agreement for your accommodation of any breach by the client or agent of any of the terms of this agreement then the agent and the client shall be jointly and severally liable to us therefor.
6.1. You are advised to secure your insurance policy against any cancellation charges for which you could be liable under this agreement.
7. ENTIRE CONTRACT
7.1. This Agreement contains the entire and only agreement between us and supersedes all previous agreements made between us concerning your accommodation. Both parties acknowledge that in entering this agreement neither has relied on any representation oral or written that is not set out expressly in this agreement and the attached quotation. We shall not be liable to you or any of your guests or invitees because of any representation (unless fraudulent) for any indirect, special or consequential loss or damage, costs, expenses or other claims whatsoever caused by our negligence arising from the organisation and management of your accommodation and our entire liability under or in connection with this agreement shall not exceed the quoted cost of your accommodation. No other Terms & Conditions do or will relate to this contract.
8. APPLICABLE LAW
8.1 The law of this agreement is that of the Republic of South Africa and the Courts of the Witwatersrand have exclusive jurisdiction over any dispute arising.